Returns and Exchanges
When you want to cancel any order, you can cancel the order by informing email@example.com e-mail address of the order number and your cancellation request. If your order is in the "Shipped" status, you can return your order, not cancel it. After the cancellation of your order, your bank will be instructed to refund the price. Depending on your bank, the product price is transferred to your credit card within 1-10 business days following the instruction. Falconjewellery.com does not have the right to interfere with your bank in the process of reimbursement completely related to your bank.
You can return your product within 30 days from the date you receive your order.
Product must be returned as received delivery. The return of products that have been used or stained by you, have lost their resaleability, cannot be purchased by another customer and whose invoice date has passed 30 days are not accepted.
You can return the product, together with the invoice, within 30 days of the day you receive your order, within the framework of the following criteria.
- Returns are not accepted for products whose invoice date has exceeded 30 days.
- The product you have purchased; You can return the product provided that it has not lost its resaleability and has not been used.
- Returned products must be undamaged.
- Our team checks the compliance of the products you return with the return conditions.
- You can send the product you want to return with its original invoice and by filling in the "Return Form" on the back of the invoice, unused and undamaged, with Yurtiçi Cargo and against Falcon Jewellery return address.
- Cargo fee of counter-paid shipments coming from different cargo companies other than the Yurtiçi Kargo company belongs to you.
- Return and exchange products sent without prepaid are not accepted by us.
- You will be notified by e-mail when the returned product reaches us. If you have any questions, you can contact us at firstname.lastname@example.org.
Our Return Address
Mollafenari Mahallesi Mesihmehmetpasa Sokak No: 3 Kismet Han Kat:2/18 Cemberlitas
Fatih, ISTANBUL / TURKEY
Return shipping fee belongs to falconjewellery.com. You can send your returns to our return address with Yurtiçi Kargo company with a payment. Cargo fee of counter-paid shipments coming from different cargo companies other than the Yurtiçi Kargo company belongs to you.
After your product reaches our return address, it is examined by our team. The price of the accepted product will be refunded to the credit card you used in your shopping within 5 working days. The product return fee to your credit card is made by your bank within 10 working days. Falconjewellery.com does not have the right to interfere with your bank in the process of reimbursement completely related to your bank.
Your refund will be as you made your payment. If you make your payment with the installment option to your credit card, the product price will be divided by the number of installments by your bank and returned to your credit card every month. This procedure; It is determined by your bank, not by falconjewellery.com. The transaction you have made with a credit card varies according to the banks and is reflected in your statements within approximately 10 working days. If you have used any discount code in your returned product orders, your discount code will be valid again after your return is received and approved by us.